Effective Date: June 9, 2026
Business Name: High Torque Diesel LLC
Website: hightorquediesel.com

High Torque Diesel LLC ships diesel parts, accessories, and related products using available parcel, freight, and other shipping services.

Shipping availability, cost, processing time, and delivery time may vary depending on the product, destination, inventory location, carrier, and order requirements.

Order Processing

Most in-stock orders are processed within 1–3 business days after the order has been accepted and payment has been successfully authorized.

Business days generally do not include weekends or major holidays.

Processing may take longer because of circumstances including:

• Inventory availability
• Supplier or manufacturer availability
• Backordered products
• Large or complex orders
• Payment verification
• Fraud-prevention review
• Shipping-address verification
• Fitment questions
• Freight requirements
• Holidays or unusually high order volume

Processing time refers to the time required to prepare an order for shipment and is separate from carrier transit time.

Shipping Charges

Shipping charges, when applicable, may be calculated during checkout or communicated before the order is shipped.

Shipping costs can vary based on:

• Product size
• Product weight
• Destination
• Shipping method
• Carrier
• Freight requirements
• Oversize or special-handling requirements

Some large or heavy products may require additional freight or handling charges.

Estimated Delivery Times

Delivery estimates are provided for convenience and are not guaranteed unless specifically stated otherwise.

Transit time begins after the order has been processed and accepted by the shipping carrier.

Delivery may be delayed because of circumstances outside the control of High Torque Diesel LLC, including:

• Carrier delays
• Severe weather
• Natural disasters
• Holiday shipping volume
• Transportation interruptions
• Supplier or manufacturer delays
• Incorrect or incomplete addresses
• Remote delivery locations
• Freight scheduling
• Other circumstances outside our reasonable control

High Torque Diesel LLC cannot guarantee a particular delivery date based solely on an estimated carrier transit time.

Tracking Information

When tracking information is available, it may be sent to the email address or phone number provided with the order.

Tracking information may take some time to update after a shipping label has been created.

The creation of a shipping label does not always mean the carrier has already received or scanned the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting an order, customers should verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Phone number

High Torque Diesel LLC is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Address Changes

Customers who need to change a shipping address should contact High Torque Diesel LLC as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

If a carrier charges additional fees to correct, redirect, or return a shipment because of an incorrect address provided by the customer, those costs may be the customer’s responsibility where permitted.

Delayed Shipments

Carrier transit times are estimates and may change after shipment.

If tracking shows that a package is delayed, customers should allow the carrier reasonable time to update the shipment status.

High Torque Diesel LLC will assist with available carrier information when possible, but we cannot control carrier networks or guarantee the timing of a delayed delivery.

Lost Packages

If tracking indicates that a shipment may be lost, contact High Torque Diesel LLC and the applicable carrier as soon as possible.

Depending on the carrier and shipment, a claim or investigation may be required before a replacement or refund can be considered.

Carrier claim procedures and investigation times vary.

Packages Marked Delivered

If tracking shows a package as delivered but the package cannot be located, customers should first:

• Check the delivery location
• Check around entrances or other safe delivery areas
• Ask household members or employees
• Check with neighbors when appropriate
• Review any available carrier delivery information
• Contact the shipping carrier

If the shipment still cannot be located, contact High Torque Diesel LLC so we can review the available order and tracking information.

A carrier’s delivery scan may require additional investigation before a lost-package claim can be completed.

Damaged Packages

Customers should inspect shipments promptly after delivery.

Visible shipping damage should be documented before product packaging is discarded.

If an order arrives damaged, contact High Torque Diesel LLC within 3 business days of delivery.

Please provide:

• Order number
• Customer name
• Photos of the shipping box or packaging
• Photos showing all visible damage
• Photos of the product
• Photo of the shipping label
• Description of the damage

Keep the product and all original packaging until we advise that they may be discarded.

Failure to retain packaging or provide requested documentation may affect our ability to submit a carrier or manufacturer claim.

Missing Items

If an order appears to be missing an item, check the packing information and shipment tracking before contacting us.

Contact High Torque Diesel LLC promptly with:

• Order number
• Items received
• Item believed to be missing
• Photos of the package when requested

We will review the order and available shipping records.

Freight and Oversized Shipments

Large, heavy, or oversized products may require freight shipping instead of standard parcel delivery.

Freight shipments may have different:

• Shipping rates
• Delivery schedules
• Delivery methods
• Appointment requirements
• Inspection requirements
• Damage-claim procedures

Customers should provide a reliable phone number when freight delivery requires carrier scheduling.

Inspect Freight Before Accepting Delivery

Freight shipments should be inspected carefully at the time of delivery whenever possible.

Before signing the delivery receipt:

1. Inspect the packaging for visible damage.
2. Check for crushed, torn, punctured, wet, or otherwise damaged packaging.
3. Inspect the product when permitted.
4. Note any visible damage on the carrier’s delivery receipt.

Do not sign a freight delivery receipt stating that the shipment was received in good condition when obvious damage is present.

Photograph visible damage before the carrier leaves whenever possible.

Contact High Torque Diesel LLC promptly if freight damage is discovered.

Refused Deliveries

Customers should not refuse a shipment unless there is a valid reason, such as significant visible shipping damage, or unless instructed to do so by High Torque Diesel LLC.

Orders refused for reasons unrelated to shipping damage or an approved cancellation may be subject to applicable return shipping, freight, handling, restocking, or other charges according to our Returns & Refunds Policy.

Backordered or Unavailable Products

If a product becomes backordered, unavailable, or discontinued after an order is submitted, High Torque Diesel LLC may contact the customer with available options.

Depending on the situation, options may include:

• Waiting for the product
• Changing to another available product
• Removing the unavailable item
• Canceling the affected item
• Refunding the affected item or order

Availability estimates supplied by manufacturers or distributors may change.

Order Changes and Cancellations

Contact us as quickly as possible if you need to change or cancel an order.

We cannot guarantee that an order can be modified or canceled after processing has begun or after the shipment has been transferred to a carrier.

Additional restrictions may apply to special-order, manufacturer-direct, freight, or custom products.

Please review our Terms & Conditions and Returns & Refunds Policy for additional information.

Returns

Shipping an item back to High Torque Diesel LLC does not automatically qualify the product for a refund.

All returns are subject to our Returns & Refunds Policy, including applicable eligibility, condition, authorization, shipping, and restocking requirements.

Contact Us

For questions about an order or shipment, contact:

High Torque Diesel LLC
702 Amsler
Houston, TX 77037

Parts Department: (346) 218-9982
Service & Repair: (713) 505-7254
Email: hightorquediesel@gmail.com
Website: hightorquediesel.com