Effective Date: June 9, 2026
Business Name: High Torque Diesel LLC
Website: hightorquediesel.com

High Torque Diesel LLC wants customers to receive the correct parts in good condition. Please review this Returns & Refunds Policy before placing an order, installing a product, or discarding product packaging.

Return eligibility may vary depending on the product, manufacturer, supplier, condition of the item, and reason for return.

Return Window

Return requests must be submitted within 14 days of delivery unless a different return period is specifically stated for the product.

Submitting a return request within the return window does not automatically guarantee approval. The product must also meet the eligibility requirements below.

Return Requirements

Unless otherwise approved, returned products must be:

• New
• Unused
• Uninstalled
• Undamaged
• Unmodified
• Clean
• In original packaging
• Complete with all included hardware
• Complete with instructions and documentation
• Complete with accessories and components
• In condition suitable for resale

Products should not be installed, test-fitted in a way that causes damage, modified, painted, cut, programmed, contaminated, or otherwise altered before return approval.

Return Authorization

Customers must contact High Torque Diesel LLC before returning any product.

Do not ship a return without approval.

A return request should include:

• Customer name
• Order number
• Product name
• Manufacturer part number
• Reason for return
• Photos when requested

High Torque Diesel LLC may provide return instructions, an authorization number, shipping information, or other requirements depending on the product.

Returns sent without authorization may be refused or returned to the sender.

Non-Returnable Items

The following products may not be eligible for return:

• Installed parts
• Used parts
• Modified parts
• Damaged parts
• Products damaged during customer handling
• Products damaged during installation
• Products damaged by misuse
• Products missing original packaging
• Products missing hardware or accessories
• Products missing instructions or documentation
• Electrical or electronic components that have been opened, connected, programmed, or installed
• Special-order products
• Custom products
• Made-to-order products
• Clearance items
• Final-sale items
• Products specifically identified as non-returnable
• Products contaminated by fuel, oil, coolant, chemicals, dirt, or other materials

Additional manufacturer or supplier restrictions may apply to certain products.

Vehicle Fitment

Customers are responsible for verifying fitment before ordering and before installing a product.

A product ordered incorrectly because of vehicle year, make, model, engine, drivetrain, transmission, configuration, or existing modifications may be treated as a standard customer return.

Please review our Fitment & Installation Policy before ordering.

Customers who are unsure about compatibility should contact our Parts Department before placing an order.

Parts Department: (346) 218-9982

Return Shipping

Unless the return is caused by an error by High Torque Diesel LLC or another arrangement is approved in writing, the customer is responsible for return shipping costs.

Customers are responsible for packaging returned products securely.

We recommend using a shipping method that provides tracking and appropriate shipment protection.

High Torque Diesel LLC is not responsible for return shipments that are lost or damaged before reaching the approved return destination.

Original Shipping Charges

Original shipping charges may be non-refundable unless the return resulted from an error by High Torque Diesel LLC or another exception is approved.

Freight, expedited shipping, special handling, and other shipping-related charges may also be non-refundable where applicable.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 15%.

The amount, if any, may depend on factors including:

• Manufacturer requirements
• Supplier requirements
• Product type
• Product condition
• Packaging condition
• Reason for return
• Special-order status

Any applicable restocking fee will be deducted from the approved refund.

Return Inspection

Returned products are inspected after they are received.

Inspection may include verification of:

• Product condition
• Packaging
• Installation marks
• Missing components
• Damage
• Modification
• Signs of use
• Part number
• Return authorization requirements

A return may be reduced or denied if the product does not meet the approved return conditions.

Refunds

Approved refunds are normally issued to the original payment method when possible.

Refunds are processed only after the returned product has been received, inspected, and approved.

The amount refunded may be reduced by applicable:

• Restocking fees
• Non-refundable shipping charges
• Missing components
• Damage
• Other approved deductions

After High Torque Diesel LLC processes a refund, additional time may be required for the bank, card issuer, or payment provider to post the credit.

Incorrect Items

If High Torque Diesel LLC ships a product different from the item ordered, contact us as soon as possible.

Please provide:

• Order number
• Product received
• Photos of the product
• Manufacturer part number
• Photos of the packaging
• Shipping label when requested

Do not install or use an incorrect product.

After the issue is confirmed, High Torque Diesel LLC will provide instructions regarding the return, replacement, or other appropriate resolution.

Shipping Damage

Shipping damage is handled separately from a standard return.

If a product arrives damaged, contact High Torque Diesel LLC as soon as possible and follow the requirements in our Shipping Policy.

Shipping damage should be reported within 3 business days of delivery.

Keep:

• The product
• Original shipping box
• Internal packaging
• Shipping label
• All damaged materials

Photos may be required before a carrier or supplier claim can be submitted.

Defective Products

A product that appears defective is not automatically treated as a standard return.

Many products sold by High Torque Diesel LLC are covered by manufacturer-specific warranty procedures.

If you believe a product is defective, contact us before removing additional parts, modifying the product, or attempting repairs.

Please provide:

• Order number
• Product name
• Manufacturer part number
• Description of the problem
• Vehicle information when relevant
• Installation information when relevant
• Photos or diagnostic information when requested

Depending on the product, the issue may be handled through the manufacturer’s warranty process.

Please review our Warranty Information page for additional details.

Installed or Used Products

Installed, used, programmed, modified, or damaged products generally cannot be returned as standard merchandise.

If an installed product appears to have a manufacturing defect, the appropriate manufacturer warranty process may apply instead.

Removal or installation labor is not automatically refundable or covered unless specifically approved or required by the applicable warranty.

Special-Order and Manufacturer-Direct Products

Special-order, custom, made-to-order, and certain manufacturer-direct products may have additional return or cancellation restrictions.

Some of these products may be non-cancelable or non-returnable once the supplier or manufacturer begins processing the order.

Customers should contact our Parts Department before ordering if they have questions about a product’s return eligibility.

Exchanges

High Torque Diesel LLC may approve an exchange in certain situations.

Exchanges are subject to the same eligibility and inspection requirements as returns.

Price differences, shipping charges, restocking fees, or other applicable costs may apply.

An exchange is not guaranteed until approved.

Refused Deliveries

Customers should not refuse delivery unless there is significant visible shipping damage or High Torque Diesel LLC instructs them to do so.

Orders refused for reasons unrelated to approved shipping damage may be treated as a customer return and may be subject to:

• Return shipping charges
• Freight charges
• Restocking fees
• Other applicable costs

Canceled Orders

Contact High Torque Diesel LLC as soon as possible to request an order cancellation.

We cannot guarantee that an order can be canceled once:

• Processing has begun
• A manufacturer or supplier has accepted the order
• A shipping label has been created
• The item has shipped
• A special-order product has entered production or fulfillment

Cancellation restrictions may vary by product or supplier.

Contact Us

For return, refund, exchange, or product questions, contact:

High Torque Diesel LLC
702 Amsler
Houston, TX 77037

Parts Department: (346) 218-9982
Service & Repair: (713) 505-7254
Email: hightorquediesel@gmail.com
Website: hightorquediesel.com